This Privacy Policy explains how ScaleXY Private Limited (“ScaleXY”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit https://scalexy.com (the “Site”) or otherwise interact with us. This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.

Please read this Privacy Policy carefully. By accessing the Site or providing your information to us, you acknowledge that you have read, understood, and agreed to the practices described below.

1. Information We Collect

We collect information in the following categories:

1.1 Information you provide directly

• Contact information — such as your name, email address, phone number, and company when you submit a form, request a proposal, or otherwise get in touch.
• Project information — any details you share about your business, product, requirements, timelines, or budget in the course of discussing a potential engagement.
• Communications — the content of emails, messages, or other correspondence you send to us.

1.2 Information collected automatically

• Technical data — IP address, browser type and version, device type, operating system, referring URLs, and pages viewed.
• Usage data — information about how you navigate and interact with the Site, collected via cookies, log files, and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information you request;
• Assess, scope, and deliver services, proposals, or engagements you engage us for;
• Maintain records for accounting, billing, and tax purposes;
• Improve the Site, our content, and our service offerings;
• Detect, prevent, and address technical issues, fraud, or security concerns;
• Comply with applicable legal and regulatory obligations.

We do not use your information to make automated decisions that produce legal or similarly significant effects on you.

3. Legal Basis for Processing

We process personal data only where we have a valid basis under applicable law, including: (a) with your consent; (b) to take steps at your request before entering into a contract, or to perform a contract we have with you; (c) to comply with a legal obligation; and (d) for our legitimate interests in operating our business, such as improving security and service quality, balanced against your rights.

4. Cookies and Similar Technologies

The Site uses cookies and similar technologies to operate, remember preferences, measure traffic, and understand how the Site is used. Security features (such as bot protection) are essential and cannot be disabled. Analytics cookies are optional; you may decline or clear them through your browser settings. Blocking all cookies may affect functionality of the Site.

5. Sharing and Disclosure

We do not sell your personal information. We may share it only in limited circumstances:

• Service providers — trusted third parties that process data on our behalf (for example hosting, analytics, email, or customer-relationship tools), under written obligations of confidentiality and security.
• Professional advisors — such as auditors, lawyers, or accountants where necessary.
• Legal compliance — where required by law, regulation, legal process, or government request, or to protect our rights, property, safety, or the rights of others.
• Corporate transactions — in connection with a merger, acquisition, asset sale, or similar transaction, subject to confidentiality.

6. International Transfers

We are based in India, but some of our service providers may process data in other countries. Where this happens, we rely on appropriate safeguards and require our providers to apply protections consistent with this Privacy Policy and applicable India data protection law.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Account and enquiry data is typically retained for the duration of any engagement plus the period required by applicable tax and corporate law.

8. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to access, correct, or delete your personal information; withdraw consent; object to or restrict certain processing; and request a copy of your data in a structured, machine-readable format. To exercise any of these rights, contact us using the details below. We will respond within the period required by applicable law.

10. Children’s Privacy

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

11. Third-Party Links

The Site may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of those websites. This Privacy Policy does not apply to linked sites; please review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through the Site. Continued use of the Site after any change indicates your acceptance of the revised policy.

13. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any dispute arising out of or in connection with this policy or our handling of your information shall be subject to mandatory, binding arbitration conducted in Kochi, Kerala, India, in accordance with the Arbitration and Conciliation Act, 1996. The courts at Kochi, Kerala, India shall have exclusive jurisdiction over any matter not resolved through arbitration or in respect of any interim or post-award relief.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:

• ScaleXY Private Limited
• 39/4209, Rajagiri, Ravipuram, M.G. Road, Cochin - 682016, Kerala, India
• Email: ping@scalexy.com
• Phone: +91 9633 566 466

© 2019–2026 ScaleXY Private Limited. All rights reserved.